We are one of Brisbane’s leading computer support service.
Expert technicians providing technical support to homes and businesses across Australia.
We provide a level of service unmatched by any competitor and all work is backed by our TechBug Guarantee.
No Fix – No charge
Sometimes we come across a problem that is not fixable due to the age of the computer or the circumstances of the fault. In keeping with fairness and the value of the job we may choose not to charge the full amount of the technicians time. We may charge for the technicians travel costs.
If we advise you this is not an issue that can be fixed and a technician’s visit or remote support is still requested we will charge the standard base rate for the service.
If you have connection issues seek your Internet Service Provider for assistance before requesting our services. If we attend the site and the issue is proved to be your internet provider the standard charges will still apply.
No Call-Out Charges – Flat Rate
Call out charges will apply if you are outside our onsite coverage area.
Flat Rate only applies to businesses on support contracts where support hours have been agreed to or if a time has been agreed to by a technician.
Bookings and Cancellations
We kindly ask for your consideration of at least 24 hours’ notice if you need to cancel your booking, so the appointment time-slot can be re-allocated accordingly. Please contact us on 1300 655 121 should you wish to cancel or reschedule your appointment.
We may ask you to pay a booking fee to lock in your booking. This fee is part of your 1 hr onsite minimum cost.
Flexible rates for every budget
Some jobs can take several hours, so instead of our standard hourly rate we will quote you a cost for the entire job regardless of the hours.
Data recovery will cost more depending on the damage of your hard drive.
Upfront on all costs
If we have to replace a part we will advise you of the cost upfront. We are happy to provide the parts or advise you on where and what to buy. Decision is entirely up to you.
Affordable hourly rates
We keep our hourly rates as fair as possible
- Remote Support – Australia Wide – 30 mins minimum (credit card required)
- Phone Support – Australia Wide – 30 mins minimum (credit card required)
- Redlands & Bayside – 30 mins minimum
- All other Suburbs – 1 Hour Minimum