Home or Business computers infected with malware, viruses or spyware?

Our highly experienced technicians will assist you with the removal of spyware, malware and virus related incidents. The term “malware” encompasses many infections – including spyware, viruses, Trojan horses, ransomware and worms.

We perform these tasks with due diligence, maintaining your data at all costs.

There are times however, a deeply seated infection will require our technicians to perform these duties back at our workshop.

Malware removal services we provide

When tasked, we identify the threat using a mix of specialised tools and knowledge of the infection. We can also determine if your existing protection is suitable, up to date and fit for purpose.

We provide suitable applications and recommendations, to help protect your precious data against further intrusions and provide best practice methods on how often you may need to manually run these applications to ensure full protection.

Other IT companies may offer faster and cheaper services, install software that is not fit for purpose, or perform single scanning of rooted infections. This may not have the full effect of capturing and removing infections embedded throughout your device, causing the infections to re-appear.

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Known infection symptoms:

When your computer is infected you may see the following symptoms.

  • Sluggish – Slow computer
  • Internet is unusually slow
  • Strange pop-ups
  • Strange floating
  • Web browser search engine doesn’t look right
  • Web browser re-directions
  • Blue-Screen of Death
  • Functions unavailable (e.g Control Panel, Task Manager, Services)
  • Web pages load extremely slow
  • Programs failing or crashing in general

Ransomware. … While some simple ransomware may lock the system in a way which is not difficult for a knowledgeable person to reverse. More advanced malware uses a technique called cryptoviral extortion, in which it encrypts the victim’s files, making them inaccessible, and demands a ransom payment to decrypt them.

Protect and Backup is key

New infections are being introduced regularly, no matter your best intentions to avoid infections – any computer device is vulnerable to malware attacks.

It is important to ensure that your Internet security applications run the latest versions and are up to date.

For peace of mind, create data backups and perform regular backups of your data files (irreplaceable photos, documents etc).

This will ease the pain once your machine becomes infected. If you haven’t started yet, it is our recommendation that you do so now.

You will thank yourself later.

Backups can also help safeguard against hardware failure, should you need to replace your device.

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